Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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CUSTOMER SERVICE

Today's vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way: Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your vehicle better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your vehicle frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as you need. Do not be embarrassed to request lay definitions.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What Our Customers Are Saying

Mark did a thorough inspection and then explained to me what was wrong with my vehicle and what it would take to get it back to new condition. We sat down and set a plan that fit my needs. That is what every auto shop should do if they want to get and retain customers.


-Jason A.

An honest local repair shop. Hard to find these days.


-Richard H.

Mark is the best . He is very honest and fair . I would recommend to anyone with fleet vehicles to have their repair done here.


-Patrick S.

Mark and his team are amazing they're honest up front I took my truck there to get a transmission from day one he told me it's going to be a while dude you have busy he's been gave me options for other mechanics that might be able to do it faster I'm not in a big hurry so I've left my vehicle with him as I always do because the work they do cannot be compared to anyone else the only place that touches my diesel is Fleetmark Solutions


-Andy N.
  • BBB Accredited Business
  • ASE (Automotive Service Excellence)
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  • WIX Filters
  • Gates Belts & Hoses
  • Call Us For Service: 402-715-4487